Unsaved callers have to prove who they are before they get the privilege to talk to your parents.

Your parent hears who it is and decides whether to take the call. You see every screened call, and reminders and care notes, in one place.

Get started See how it works

From $49.99 a month. Cancel any time in settings.

An older woman talking on her phone, with her family beside her

What a screened call sounds like

Protect & Assist

Who are you trying to reach, and why?

Caller

Pat Taylor. About a family matter.

To Pat

You have a screened call from Jordan Wells about a family matter. Do you want to take it?

Pat says
YesNo
Pat, an older woman, listening on her cordless phone

Calls from family and saved contacts ring through as they always did.

How a call goes

  1. The caller says who they are and why they are calling.Unknown numbers do not ring your parent’s phone until they do.
  2. Your parent hears it and says yes or no.Family and saved contacts skip this step.
  3. You see it in your dashboard.Every screened call, with what was said and what happened.

What you get

Follow the call. See the difference.

Callers must say who they’re trying to reach before P&A offers the call to your loved one.

Watch how it works

About a minute
Protect & Assist
Illustrated scenario
ONE CALL. A FAMILIAR PHONE.

Who’s on the other end?

Unknown callerCalling Pat Taylor
Pat, the illustrated protected person, holding a familiar cordless phone
Pat's phone
Caller not connected
Incoming call
Narrator

An unknown caller wants to reach Pat about an urgent family matter. But his story is not what it seems.

Example of an accepted, monitored call with a hang-up rule enabled. Timing is condensed; AI and service availability can affect outcomes.

Read the commercial transcript

Narrator: An unknown caller wants to reach Pat about an urgent family matter. But his story is not what it seems.

Narrator: First, callers must name who they're trying to reach. Protect and Assist checks the name, asks why they're calling, and collects the name they give.

Protect & Assist: You have a screened call from Jordan Wells, about an urgent family matter. Do you want to connect? Say yes or no.

Pat: Yes.

Caller: Your grandson is in jail. I am his lawyer. He said you are the only one he can trust and not to tell his mother. Wire money now for bail.

Narrator: The pressure to wire money triggers a safety review. With the hang-up rule enabled, an unsafe result ends this example call.

Protect & Assist: This call has been terminated.

Narrator: The family can review the saved call and its safety trigger, then contact their grandson directly using a number they already know.

Narrator: Protect and Assist. Screen the caller. Choose the connection. Stay involved. Get started today.

Will it work with their phone?

Their phone has to send unknown calls to us and let our calls through. Most carriers can do this. The check takes a minute and tells you before you pay.

Check their phone

One plan to start

Call screening

$49.99 a month

  • Screening on a dedicated protected number
  • Family dashboard with call history
  • Care reminders by phone
  • Cancel any time in settings
See all plans

Screening can make mistakes, and it can miss a harmful call or flag a legitimate one. Recording and transcripts require appropriate consent. Medication and appointment reminders are informational, can be missed, and are not a substitute for medical care. Protect & Assist is not an emergency service or a medical provider. For emergencies, call emergency services directly.

Questions?

Read the common questions, or send us a message and a person will reply.

Common questions Contact us
When do I pay?

You review the full agreement and price before any payment is taken, after you create your account.

Can I change plans later?

Yes, in account settings, any time. Cancel any time in settings.

Do calls from family still ring through?

Calls from family and saved contacts ring through as they always did. Unknown numbers do not ring your parent’s phone until the caller says who they are and why they are calling.

Ready when you are.

Create your account, then choose a plan. You review the agreement before any payment.

Get started