We build call screening and care tools for older adults and the families who look out for them.
Phone scams cost people more than money: they cost dignity, trust and independence. We started Protect & Assist because we believe technology should protect people, not exploit them.
Protect & Assist combines call screening with care coordination tools, like medication reminders and a shared care plan, for families looking out for someone they love.
Protect & Assist was founded by Trevor Shuman, its CEO. Before starting the company, Trevor was general manager of one of Houston’s largest physical security integrators for municipal utility districts, whose systems secured the drinking water of millions of Texans.
“Twenty years ago my great-grandmother got these calls and was too nice to hang up; some went on for 20 minutes or more. Now the same calls reach my wife’s grandmother, and I get five or more a day from callers who already know my name and address. Older adults can’t just stop answering, because doctors, pharmacies, specialists and labs call from numbers they don’t know. Existing tools rely on static lists, but scammers keep refining their tactics, which is why your phone still rings even when it is listed on the Do Not Call list. Call screening is routinely engineered against by scammers, and a simple lie about why they’re calling is often all it takes to get through. After all, they wouldn’t be scammers if they told the truth. So I built a service that uses AI to adapt in real time, to help keep seniors more safe and independent.”
So Protect & Assist does two things. Callers who aren't saved must say who they're calling and why before the phone rings. Then, at the start of each call Protect & Assist puts through (the first 60 seconds on every plan, and up to 5 or 15 minutes on Guardian plans), a trigger phrase like “wire money” starts a safety check: the AI reads the conversation before anything happens, and a hang-up rule the family turns on can end the call and alert them.
Screening can make mistakes: it can miss a harmful call or stop a legitimate one.
Every feature starts with one question: does this help the person we protect?
We design for the whole family — not just the person being protected.
We don't sell your personal information. Our Privacy Policy explains what we keep and why.
Guided setup, shared account information and the assistant help families with everyday call screening and care. For anything else, send us a message and a person will reply.
See the plans and set up call screening for someone you love.
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