Help & diagnostics
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Account checks
Sign in to check your account.
These checks read saved settings and receipts. They do not place calls, send notifications, or change your account.
Continue where you need help
Resolve common problems
My upload did not finish
Open Care Plan, select Needs Review, and open the draft. Choose Retry extraction to process the original file again. Review the result before approval. If extraction still fails, use Edit to enter only details verified against the original instructions. Do not guess doses or schedules.
Billing information is missing
An account can exist without a linked billing profile. Settings shows that state without sending you to a nonexistent support team. When payments are not enabled, the site cannot accept a new payment or activate a paid line. Changing cards or repeating checkout will not fix provider configuration.
A notification says accepted, but nobody saw it
Provider acceptance is not proof of device delivery or reading. Check Family & alerts for registered devices and Care Plan > Reminders for preferences. Check notification permission on the actual device. The dashboard inbox preserves account alerts even when push delivery fails.
Calls are not ringing through
Open Phone setup and check the saved callback number. Complete the actual carrier and device checks before changing forwarding. Do not use forwarding that sends every call away: it can also divert the callback. No software check can confirm that the physical phone rang.
The AI cannot finish an action
The assistant can explain verified account state, open pages, highlight controls, and propose changes. Review proposed values before saving. It cannot change your carrier settings, supply missing payment-provider credentials, approve medical instructions for you, or guarantee delivery. An account alert is not a staffed support ticket.
Not an emergency service. Contact emergency services directly for urgent help.