Privacy Policy

Last updated: January 2026

At Protect & Assist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Phone numbers (for call forwarding and notifications)
  • Payment information (processed securely through Stripe)

Call Data

To provide our call protection services, we collect:

  • Incoming and outgoing call metadata (phone numbers, timestamps, duration)
  • Call recordings (with your consent, for screening and monitoring purposes)
  • AI-generated transcripts and summaries
  • Caller identification information provided by callers during screening

Care Plan Data

If you use our care plan features, we collect:

  • Medication names, dosages, and schedules
  • Health-related notes and observations
  • Appointment information
  • Drug interaction alerts generated by our system

Usage Data

We automatically collect:

  • Device information and browser type
  • IP address and general location
  • Pages visited and features used
  • Error logs and performance data

How We Use Your Information

We use your information to:

  • Provide and improve our call protection and care plan services
  • Screen calls and detect potential scam activity
  • Send medication reminders and make verification calls
  • Alert family members to suspicious activity
  • Process payments and manage your account
  • Communicate with you about your account and our services
  • Analyze usage patterns to improve our AI and services
  • Comply with legal obligations

Data Storage and Security

Your data is stored securely in the United States using industry-standard encryption:

  • All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Call recordings are stored in secure cloud storage with access controls
  • Payment information is processed through PCI-compliant providers
  • We maintain regular security audits and monitoring

Third-Party Services

We use the following third-party services to provide our platform:

  • Firebase (Google) - Authentication and real-time features
  • Telnyx - Telephony services for call handling
  • Stripe - Payment processing
  • Google / OpenAI - AI services for call analysis
  • Cloudflare - Security and performance

Each of these providers has their own privacy policies governing their handling of data.

Data Sharing

We do not sell your personal information. We may share your information:

  • With family members you've authorized to access your account
  • With service providers who assist in operating our platform
  • When required by law or to protect our rights
  • In connection with a business transfer (merger, acquisition, etc.)

Your Rights

You have the right to:

  • Access - Request a copy of your personal data
  • Correction - Update or correct inaccurate information
  • Deletion - Request deletion of your account and data
  • Export - Download your data in a portable format
  • Opt-out - Unsubscribe from marketing communications

To exercise these rights, contact us.

Data Retention

We retain your data as follows:

  • Account information: Until you delete your account
  • Call recordings: 90 days by default (configurable in settings)
  • Call transcripts and summaries: 1 year
  • Care plan data: Until you delete your account
  • Usage logs: 30 days

Cookies & Local Storage

We keep tracking to the minimum needed to run the service. We do not use advertising cookies, cross-site trackers, or sell browsing data — ever.

  • Essential sign-in (required): Firebase Authentication stores tokens in your browser (cookies and local storage) so you stay signed in securely. The service cannot work without these.
  • Preferences (required for features you use): we store small settings in your browser's local storage — for example which protected line you last viewed, your setup-guide progress, and your support-chat session — so pages remember where you left off.
  • Payments: if you subscribe, Stripe (our payment processor) sets cookies during checkout for security and fraud prevention. See Stripe's privacy policy for details.
  • Fonts & delivery: pages load fonts and libraries from Google and other content networks; those providers receive your IP address as part of serving the file. We do not send them anything about your account.
  • Analytics & advertising: none. We do not run third-party analytics or ad trackers on this site.

Your choices: you can clear cookies and site data at any time in your browser settings (you'll be signed out and preferences reset). Because we only use strictly-necessary storage, the site does not show a cookie consent banner; if we ever add non-essential cookies, we will ask for your consent first. California residents: we do not sell or share personal information as defined by the CCPA/CPRA. For any privacy request, use the contact below.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us.