Privacy Policy

Last updated: September 13, 2026

At Protect & Assist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Phone numbers (for call forwarding and notifications)
  • Payment information (processed securely through Stripe)

Call Data

To provide our call protection services, we collect:

  • Incoming and outgoing call metadata (phone numbers, timestamps, duration)
  • Call recordings (with your consent, for screening and monitoring purposes)
  • AI-generated transcripts and summaries
  • Caller identification information provided by callers during screening

Care Plan Data

If you use our care plan features, we collect:

  • Medication names, dosages, and schedules
  • Health-related notes and observations
  • Appointment information
  • Drug interaction alerts generated by our system

Documents, Images, and Communications

If you use these features, we may process uploaded medication-label images, screenshots, medical timeline documents, support messages, device tokens, and notification preferences.

Android App, On-Device Call Screening, and Paired Phones

Our Android app can be installed in two roles. On a family member's phone it signs in to the dashboard and receives push notifications. On the protected person's phone it is paired with a one-time code instead of a login and can act as the phone's call-screening app. When it does, we process:

  • Incoming call decisions. For each incoming call the app checks the caller's number on the phone against the Protect & Assist numbers and trusted contacts your family set up. Calls from numbers saved in the phone's own contacts ring normally without being sent to us. An unknown call is not rung; the app answers "busy" or silences it so your carrier's conditional forwarding sends it to the Protect & Assist screening number, where it is handled like any other screened call. The app also sends us the caller's number, the time, and the decision so the phone's home screen and the family dashboard can show it. We do not read your contact list, call log, or call audio, and we do not request those permissions.
  • Pairing and device records. A device token, platform and model, app version, the SIM carrier name and network code (used only to choose the right call-forwarding code), whether call protection and notifications are turned on, and when the phone last checked in.
  • Call forwarding setup. When you tap "Turn on forwarding", the app dials your carrier's conditional-forwarding code, or opens the dialer with it filled in, so calls the phone does not take are sent to the Protect & Assist screening number. To verify it, Protect & Assist may place a short test call to the phone that the app diverts without ringing; that call is recorded only as a setup check.
  • Medication alarm responses. Whether "Yes, I took it" or "Not yet" was tapped and when, which becomes part of the medication record your family sees. If there is no answer, we place the reminder call described above.
  • Optional caller text. If a family member turns it on, a diverted caller may receive one text message with the screening number. The caller's number is used only to send that message.
  • Push notifications. Firebase Cloud Messaging delivers alarms and screened-call banners. Push tokens are removed when a phone is unpaired or an account is deleted.

The app does not contain advertising and does not use the Android advertising ID. Family members can remove a paired phone at any time from Settings, and the protected person can disconnect the phone from its home screen.

Usage Data

We automatically collect:

  • Device information and browser type
  • IP address and general location
  • Pages visited and features used
  • Error logs and performance data

How We Use Your Information

We use your information to:

  • Provide and improve our call protection and care plan services
  • Screen calls and detect potential scam activity
  • Send medication reminders and make verification calls
  • Alert family members to suspicious activity
  • Process payments and manage your account
  • Communicate with you about your account and our services
  • Analyze usage patterns to improve our AI and services
  • Comply with legal obligations

Data Storage and Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure.

  • Supported connections use encrypted transport
  • Cloud data and call recordings are protected by provider encryption and access controls
  • Payment card details are handled by Stripe rather than stored by Protect & Assist
  • We restrict administrative access and log sensitive administrative actions

Health Information and HIPAA

Protect & Assist is a consumer support service and is not a healthcare provider, emergency service, or substitute for professional medical care. Do not assume that HIPAA applies to information you submit. If we contract with a HIPAA covered entity or business associate, any required business associate agreement and additional controls must be in place before regulated data is used in that relationship.

Third-Party Services

We use the following third-party services to provide our platform:

  • Firebase (Google) - Authentication and real-time features
  • Telnyx - Telephony services for call handling
  • Stripe - Payment processing
  • Google and OpenAI - Cloud hosting and AI processing, including transcription, document interpretation, and call analysis where enabled
  • Microsoft - Support email delivery
  • Deepgram - Speaker transcription or diarization where enabled
  • Cloudflare - Security and performance

Each of these providers has their own privacy policies governing their handling of data.

Data Sharing

We do not sell your personal information. We may share your information:

  • With family members you've authorized to access your account
  • With service providers who assist in operating our platform
  • When required by law or to protect our rights
  • In connection with a business transfer (merger, acquisition, etc.)

Your Rights

You have the right to:

  • Access - Request a copy of your personal data
  • Correction - Update or correct inaccurate information
  • Deletion - Delete your account and data yourself at protectandassist.com/delete-account or in the app under Settings, without reinstalling anything
  • Export - Download your data in a portable format
  • Opt-out - Unsubscribe from marketing communications

Account deletion removes your sign-in, the family accounts you solely own, their protected line, call history, care plan and medication records, paired phones and notification devices, and cancels any active subscription. Records we must keep for billing, consent, security or legal reasons are retained as described under Data Retention. To exercise any other right, contact us.

Data Retention

Retention depends on the feature, account settings, legal obligations, backups, and operational requirements. Our current service targets are:

  • Account and care-plan information: while the account is active and as reasonably necessary afterward
  • Call recordings, transcripts, and summaries: according to account settings and operational retention schedules
  • Security, billing, consent, and audit records: as needed for fraud prevention, compliance, and dispute resolution
  • Backups: until overwritten through normal backup cycles

Deletion requests may be limited where retention is required by law, needed to complete a transaction, protect users, resolve disputes, or maintain security records.

Cookies & Local Storage

We keep tracking to the minimum needed to run the service. We do not use advertising cookies, cross-site trackers, or sell browsing data — ever.

  • Essential sign-in (required): Firebase Authentication stores tokens in your browser (cookies and local storage) so you stay signed in securely. The service cannot work without these.
  • Preferences (required for features you use): we store small settings in your browser's local storage — for example which protected line you last viewed, your setup-guide progress, and your support-chat session — so pages remember where you left off.
  • Payments: if you subscribe, Stripe (our payment processor) sets cookies during checkout for security and fraud prevention. See Stripe's privacy policy for details.
  • Fonts & delivery: pages load fonts and libraries from Google and other content networks; those providers receive your IP address as part of serving the file. We do not send them anything about your account.
  • Analytics & advertising: none. We do not run third-party analytics or ad trackers on this site.

Your choices: you can clear cookies and site data at any time in your browser settings (you'll be signed out and preferences reset). Because we only use strictly-necessary storage, the site does not show a cookie consent banner; if we ever add non-essential cookies, we will ask for your consent first. California residents: we do not sell or share personal information as defined by the CCPA/CPRA. For any privacy request, use the contact below.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us.